You have accessed the website owned by the Andorran commercial company ANDORRA TELECOM, S.A.U. (hereinafter, "ANDORRA TELECOM" or "We"), with registered office in the Principality of Andorra, Carrer Mossèn Lluís Pujol, 8-14, Santa Coloma, (AD500 Andorra la Vella) and with Tax Registration Number A-710646-J, registered in the Companies Register with number 15522 book S-230, folios 221-230 and with Commerce Register number of the Principality of Andorra 925270 N.
In this legal notice, we regulate the access and use of the website www.esimandorra.ad (hereinafter, "Website") and the mobile application (hereinafter, the "Application") that ANDORRA TELECOM makes available to internet users and customers (hereinafter, "the User" or "Users", the "Client" or the "Clients") with the purpose of providing them with information about our offered services and products, as well as enabling their contracting.
User is understood as the person who accesses, browses, uses or participates in the services and activities of the Website.
You can contact us through our help center on the Website.
The use of the Website implies the express and full acceptance of these terms and conditions of use and of all provisions included in this legal notice in the version published at the time the user accesses this notice, as well as the privacy policy and cookie policy that are also available on the Website. Consequently, it is recommended that the User reads this legal notice, the Privacy Policy, and the cookie policy carefully each time they access the Website, given that modifications may occur without prior notice, without prejudice to the specific conditions that may apply to certain specific services of the Website.
ANDORRA TELECOM may offer through the Website and Application services that may be subject to their own specific conditions about which the User will be informed in each specific case.
All contents of the Website and the Application, understanding by these strictly as examples, the texts, photographs, graphics, images, icons, links, audiovisual or sound content, as well as their graphic design and source codes (hereinafter, the "Contents"), are the intellectual property of ANDORRA TELECOM or third parties, without any of the exploitation rights recognized by current intellectual property regulations regarding them being understood as ceded to the User, except those that are strictly necessary for the use of the Website and the Application.
The trademarks, trade names or distinctive signs are owned by ANDORRA TELECOM or third parties, without access to the Website and/or the Application being understood as attributing any right over the aforementioned trademarks, trade names and/or distinctive signs.
The User is obliged to make correct use of the Website and the Application in accordance with Andorran Legislation and this Legal Notice:
General: The User will be liable to ANDORRA TELECOM or against third parties for any damages and losses that may be caused as a consequence of the breach of this obligation. It is expressly prohibited to use the Website and the Application for purposes harmful to the property or interests of ANDORRA TELECOM or third parties or that in any other way overload, damage or disable the networks, servers and other computer equipment or products and computer applications of ANDORRA TELECOM or third parties.
Contents: Strictly as an example, the User, in accordance with current legislation, must refrain from reproducing, copying, distributing, making available, publicly communicating, transforming or modifying the Contents except in cases authorized by law or expressly consented to by ANDORRA TELECOM or by whoever holds the ownership of the exploitation rights, as the case may be.
Data Collection Form: Without prejudice to the provisions of this Legal Notice, as well as in the Privacy Policy of this Website and the Application, the use of certain services or requests addressed to ANDORRA TELECOM are conditioned on the prior completion of the corresponding User registration. All information provided by the User through the forms on the website and the application for the above purposes or any other must be truthful. For these purposes, the User guarantees the authenticity of all data communicated and will keep the information provided to ANDORRA TELECOM perfectly updated so that it responds, at all times, to the real situation of the User. In any case, the User will be solely responsible for any false or inaccurate statements made and the damages caused to ANDORRA TELECOM or third parties by the information provided.
Access to the Website and the Application by Users is free and open. Some of the services and contents offered by ANDORRA TELECOM may be subject to prior contracting of the service and the payment of an amount of money in the form determined in the specific conditions, and in this case, they will be made available clearly.
The contracting of products through the Website by minors is prohibited, having to obtain duly and beforehand, the consent of their parents, guardians or legal representatives, who will be considered responsible for the acts carried out by the minors in their care.
If for the use of a service on the Website and/or Application, the User should proceed to register, they will be responsible for providing truthful and lawful information. If as a consequence of the registration, the User is provided with a password, they undertake to make diligent use and to keep the password secret to access these services. Users are responsible for the proper custody and confidentiality of any identifiers and/or passwords supplied to them by ANDORRA TELECOM and undertake not to cede their use to third parties, whether temporary or permanent, nor to allow access to outsiders. The User will be responsible for the use of the services by any illegitimate third party who employs a password for this purpose due to a non-diligent use or the loss of the same by the User.
The User is obliged to notify ANDORRA TELECOM immediately of any fact that allows the improper use of identifiers and/or passwords, such as theft, loss, or unauthorized access to them, in order to proceed with their immediate cancellation. Until such facts are communicated, ANDORRA TELECOM will be exempt from any liability that may arise from the improper use of identifiers and/or passwords by unauthorized third parties.
ANDORRA TELECOM undertakes to make its best efforts to avoid any error in the contents that may appear on the Website and the Application. In any case, ANDORRA TELECOM will be exempt from any liability derived from possible errors in the contents that may appear, provided they are not attributable to it.
We reserve the right to interrupt access to the Website and Application and without prior notice, whether for technical, security, control, maintenance reasons, for power supply problems or for any other founded cause.
ANDORRA TELECOM does not guarantee that the Website, Application and the server are free of viruses and is not responsible for possible security errors or for damages and losses that may be derived from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, motivated by causes external to ANDORRA TELECOM, of delays or blockages in the use of this electronic system caused by deficiencies of telephone lines or overloads in the Internet system or in other electronic systems, as well as damages that may be caused by third parties through illegitimate intrusions beyond the control of ANDORRA TELECOM.
Likewise, ANDORRA TELECOM assumes no liability derived from the connection or contents of third-party links referred to on the Website and Application.
Both the Website and the Application may include technical link devices that allow the User to access other pages and Internet portals (hereinafter "Linked Sites").
In no case strictly, the existence of Linked Sites should presuppose the existence of agreements with the managers or owners thereof, nor the recommendation, promotion or identification of ANDORRA TELECOM with the statements, contents or services offered.
Users who decide to visit and/or use any of the Linked Sites, will do so at their own risk and account, and must take appropriate protection measures.
ANDORRA TELECOM adopts the necessary technical and organizational measures to guarantee the protection of personal data and avoid their alteration, loss, treatment and/or unauthorized access, taking into account the state of the art, the nature of the stored data and the risks to which they are exposed, all this, in accordance with what is established by the Andorran regulations on personal data protection.
The User may provide ANDORRA TELECOM with their personal data through the different forms that appear for this purpose on the Website. These forms incorporate a legal text regarding personal data protection that complies with the requirements established in Law 29/2021, of October 28, qualified on personal data protection, as well as Regulation (EU) 2016/679 of the European Parliament and of the Council of Europe of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data.
Similarly, ANDORRA TELECOM may obtain personal data originating from your navigation and/or use of the Website and Application, in accordance with our Privacy Policy.
We request that you carefully read the legal texts, in particular our Privacy Policy, before providing your personal data.
In the event that any conflict or discrepancy arises in the interpretation or application of this Legal Notice, Andorran legislation will apply and the courts and tribunals of the Principality of Andorra will be competent in the matter.
The official version of the Legal Notice is the one written in Catalan, which shall prevail in case of conflict or inconsistency with the translated versions.