In accordance with current regulations, ANDORRA TELECOM provides users with information regarding the cookies used on its website, with the aim of providing a better service and offering its users a better browsing experience.
Therefore, we inform you below about what a cookie is, who uses them, the cookies used on the website, and the reason for their use. Likewise, ANDORRA TELECOM informs about the way in which they can be configured or disabled, the retention periods of the collected information, as well as the way in which modifications to this Cookie Policy may be made.
Cookies constitute a tool used by web servers to store and retrieve information about their visitors. Cookies are small text files that we send to your computer, tablet, or any other device that allows you to browse the internet when you access certain web pages. Cookies allow, among other things, to keep a record of your browsing habits or your equipment, your preferences, and remember them upon your return.
ANDORRA TELECOM uses cookies to facilitate navigation through the website and to obtain greater efficiency and personalization of the services we offer you. The personalization cookies used allow storing information about your preferences and language, in order to show you content and offers of special interest to you.
The company responsible for the inclusion of cookies on this website is: ANDORRA TELECOM, S.A.U with N.R.T. 710646-J and address at Santa Coloma, C/ Mossèn Lluís Pujos 8-14, registered in the Register of Companies of the Principality of Andorra with number 15522, Book S-230, Folio 221-230.
ANDORRA TELECOM uses its own cookies that allow managing and improving the services offered, which make up the following typology:
Necessary cookies are cookies that allow the website to be used by enabling basic functions such as, for example, page navigation and access to secure areas of this website. The website cannot function properly without the aforementioned cookies.
| Cookie | Owner | Expiration | Purpose | Type |
|---|---|---|---|---|
| COOKIESESSION1 | esimandorra.ad | Expires with the session | This technical cookie is a session identifier provided by the server | http cookie |
| user | esimandorra.ad | Expires with the session | Logged-in user identifier to associate it with the purchase process | http cookie |
Personalization cookies are those that allow remembering information so that the user accesses the service with certain characteristics that can differentiate their experience from that of other users, such as, for example, the language, the number of results to show when the user performs a search, the appearance or content of the service depending on the type of browser through which the user accesses the service or the region from which they access the service, etc.
These cookies do not aim to identify the user but, if the user consents to their use, the information they collect will be used solely for work to improve page design and navigation through the website, usage statistics, search speed, website activity measurement, etc.
| Cookie | Owner | Expiration | Purpose | Type |
|---|---|---|---|---|
| COOKIE_GRPD | esimandorra.ad | Expires in less than two years | Cookie that identifies the cookie support of the esim Andorra server | http cookie |
Statistical cookies are all those cookies that allow ANDORRA TELECOM to understand how you interact with this website through the collection of these and the communication of information anonymously. Therefore, the information collected through this type of cookies is used for the measurement of the activity of this website, as well as for the elaboration of browsing profiles of the users of this website with the aim of introducing improvements based on the analysis of the data related to the use made by the users of the service.
| Cookie | Owner | Expiration | Purpose | Type |
|---|---|---|---|---|
| _ga | 2 years or update | Cookie set by analytics.js; JavaScript library owned by Google. The analytics.js library is part of Google Universal Analytics and uses this first-party cookie containing an anonymous identifier used to distinguish users. | http cookie | |
| _gat | 10 minutes from creation or modification | Cookie set by analytics.js; JavaScript library owned by Google. The analytics.js library is part of Google Universal Analytics and uses this first-party cookie containing an identifier to differentiate between the different tracking objects created in the session. | http cookie | |
| _gid | 1 day from creation or modification | Cookie set by analytics.js owned by Google. The analytics.js library is part of Google Universal Analytics | http cookie |
This website uses third-party authentication services, specifically Google Sign-In and Apple Sign-In, which allow the user to log in using their Google or Apple account.
The use of these services implies the installation of cookies owned by these providers, necessary to verify the user's identity and keep the session logged in securely.
These cookies may have various purposes, such as:
These cookies are managed directly by Google and Apple, in accordance with their own privacy policies:
Advertising cookies store user behavior information obtained through continuous observation of their browsing habits, allowing a specific profile to be developed to display advertising based on it.
| Cookie | Provider | Expiration | Purpose | Type |
|---|---|---|---|---|
| ad_storage | 12 months (via the cookie_marketing cookie) | Enables storage of advertising cookies to show ads via Google Ads. | Consent Status | |
| ad_user_data | 12 months (via the cookie_marketing cookie) | Enables collection of user data for analytical and advertising purposes. | Consent Status | |
| ad_personalization | 12 months (via the cookie_marketing cookie) | Enables ad personalization based on user behavior and interests. | Consent Status | |
| _fbp | Meta Platforms, Inc. | 3 months (via the cookie_marketing cookie) | Stores a unique identifier to track visits, measure advertising effectiveness, and present targeted ads on Facebook/Instagram. | Marketing / Advertising |
| _fbc | Meta Platforms, Inc. | 3 months (via the cookie_marketing cookie) | (Optional*) Used only if the user arrives from a Facebook ad. Identifies the specific visit for attribution. | Marketing / Advertising |
Since the cookies we implement are, generally, for all users of www.andorratelecom.ad, in case you wish to modify them, you can:
Browser Instructions:
Cookies are essential for the functioning of the internet. Therefore, if you do not accept analytics cookies, we will not be able to continue working to improve the operation and user experience of our website. If you do not accept advertising personalization cookies, you may receive campaigns for products and services you have already contracted, missing out on news that may interest you. However, the website will continue to function normally if you do not accept them.
Cookies will be used exclusively for the time necessary to fulfill the purposes indicated in each cookie. For all the above, ANDORRA TELECOM has adapted, in relation to its own cookies, the information retention periods that can be consulted in the browser. Regarding own cookies, they will not have an expiration greater than one year. Once the cookie has expired, it may be renewed if the user accepts its use again.
ANDORRA TELECOM may update this Cookie Policy at any time. This update will be applicable from its publication on the website, so users are advised to review it periodically.
Notwithstanding the foregoing, the inclusion of new cookies or the use of already informed cookies for purposes different from those indicated will require the prior acceptance thereof by the user.
Last update: November 17, 2025